[vc_row css=".vc_custom_1705248565791{margin-right: 5% !important;margin-left: 5% !important;}" woodmart_css_id="65a4072a6fad4" responsive_spacing="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWE0MDcyYTZmYWQ0Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=" mobile_bg_img_hidden="no" tablet_bg_img_hidden="no" woodmart_parallax="0" woodmart_gradient_switch="no" woodmart_box_shadow="no" wd_z_index="no" woodmart_disable_overflow="0" row_reverse_mobile="0" row_reverse_tablet="0"][vc_column][vc_tta_tabs spacing="10" gap="10" active_section="1" no_fill_content_area="true"][vc_tta_section title="All" tab_id="1705032368807-d810f240-db3c"][woodmart_accordion title_font_weight="600" woodmart_css_id="65a0bab6e9711" hide_top_bottom_border="no" responsive_spacing="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWEwYmFiNmU5NzExIiwic2hvcnRjb2RlIjoid29vZG1hcnRfYWNjb3JkaW9uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=" wd_hide_on_desktop="no" wd_hide_on_tablet="no" wd_hide_on_mobile="no"][woodmart_accordion_item title="Who is House of Ingredients?"]House of Ingredients (HOI) is one of Malaysia’s well-known one-stop baking center for supplying its huge variety of baking ingredients, equipment and everything else relating to baking for professionals, chefs, bakers, small and medium sized enterprises, modern housewives and home bakers with the slogan “One-stop baking centre from A to Z”.[/woodmart_accordion_item][woodmart_accordion_item title="How many Retail Branches do you have?"]We have 2 Retail Branches in Bandar Sri Damansara and 1 Retail Branch in Selayang Baru. All located in Selangor, Malaysia.[/woodmart_accordion_item][woodmart_accordion_item title="Where are the locations of your Retail Branches?"]Please refer to the HOI Website under the CONTACT US section (OUR STORES).

The latest postal addresses, contact phone numbers and WAZE/GOOGLE MAP locations of our Retail Branches are listed for your information.[/woodmart_accordion_item][woodmart_accordion_item title="What are your business operation hours?"]<b><u>HOI Outlets</u></b>
Our Retail Branches are open for business everyday except for Public Holidays.
<ul>
 	<li><b>Bandar Sri Damansara (SD13)</b>
<span data-fusion-font="true">Monday to Saturday : 9:00am – 6:00pm</span>
<span data-fusion-font="true">Sunday : 9:00am – 2.00pm</span></li>
 	<li><b>Bandar Sri Damansara (SD19)</b>
<span data-fusion-font="true">Monday to Saturday : 9:00am – 6:00pm</span>
<span data-fusion-font="true">Sunday : 9:00 – 2.00pm</span></li>
 	<li><b>Selayang Baru</b>
<span data-fusion-font="true">Monday to Saturday : 9:00 – 6:30pm</span>
<span data-fusion-font="true">Sunday : 9:00 – 2:00pm</span></li>
</ul>
<u><b>Online Store
</b></u>Our Online Web Store is open for business every day.
However the Online Store offices and warehouses are open for business as follows:
<ul>
 	<li><span data-fusion-font="true">Monday to Saturday : 9:00am to 6:00pm</span></li>
 	<li><span data-fusion-font="true">Closed on Public Holidays.</span></li>
</ul>
[/woodmart_accordion_item][woodmart_accordion_item title="Do you open for business on Malaysia public holidays?"]We will be closed on selected public holidays every year. We will notify our customers at least one week prior to each public holiday.
<ol>
 	<li>New Year</li>
 	<li>Chinese New Year</li>
 	<li>Labour Day</li>
 	<li>Hari Raya Puasa</li>
 	<li>Agong’s Birthday</li>
 	<li>Hari Raya Haji</li>
 	<li>National Day</li>
 	<li>Malaysia Day</li>
 	<li>Deepavali</li>
 	<li>Christmas</li>
</ol>
[/woodmart_accordion_item][woodmart_accordion_item title="How do I make an online purchase?"]Using our HOI Online Store, please sign-up as HOI customer account, select the desired items, key in the item quantities, add them into your shopping cart, checkout the shopping cart and proceed for online payment.[/woodmart_accordion_item][woodmart_accordion_item title="Do I need to sign up/create a customer account before I make an online purchase?"]Yes. The visitor to our HOI Online Store must sign-up as our HOI customer account before making an online purchase. By doing so, our customers will get earlier notices of future HOI sales promotions.[/woodmart_accordion_item][woodmart_accordion_item title="Are there price differences between HOI Online Store and HOI Retail Branches?"]The prices in our Online Store will be the same as the prices in all of our Retail Branches. Unless otherwise stated as Sale item, Promotion item, Discounted item or Clearance item. The online prices of our items are valid for online purchase in Malaysia Ringgit and items are delivered to a Malaysian address.[/woodmart_accordion_item][woodmart_accordion_item title="What is the expiry date of the item?"]Different items come with different expiry dates as specified by our Suppliers.[/woodmart_accordion_item][woodmart_accordion_item title="How can I change or cancel my online order?"]You can only change or cancel your online order details before you checkout &amp; pay from the Online Store.[/woodmart_accordion_item][woodmart_accordion_item title="How do I receive my invoice?"]After your checkout and online payment is completed, an e-Invoice in PDF format is generated and stored in the HOI Online system. The customer can print his e-Invoice at anytime.[/woodmart_accordion_item][woodmart_accordion_item title="Is there any minimum purchase per order?"]There is a minimum purchase of RM10 per online order (excluding delivery charge).[/woodmart_accordion_item][woodmart_accordion_item title="Do you accept COD (Cash on Delivery)?"]Our Online Store only accepts online payment via online bank transfer, credit card, debit card or e-Wallet.[/woodmart_accordion_item][woodmart_accordion_item title="Do you deliver to my area?"]We will deliver to all Malaysia addresses served by our appointed Logistics Partners.

However their delivery services will be subjected to the latest guidelines, rules, laws &amp; regulations under the Malaysia Control Order.[/woodmart_accordion_item][woodmart_accordion_item title="How fast do you deliver?"]Each Customer Order will be delivered within 3 business days after your online payment.[/woodmart_accordion_item][woodmart_accordion_item title="How much is the Delivery charge?"]The Delivery charge is calculated by our Logistics Partner based on the following :
<ol>
 	<li>Distance of the Customer delivery address from our eCommerce Center.</li>
 	<li>Total weight of all items purchased in the Customer order.</li>
 	<li>Total volume space of all items purchased in the Customer order.</li>
 	<li>Date of delivery selected (charges vary if the date falls on public holidays).</li>
 	<li>Special requirements e.g. cold chain</li>
 	<li>Logistics Partner selected for the delivery service.</li>
</ol>
Your Delivery charge will be stated clearly in the Customer Invoice generated by the HOI Online Store.[/woodmart_accordion_item][woodmart_accordion_item title="What are your delivery hours?"]The delivery hours by our Logistics Partner are generally between 9am and 6pm, Monday to Saturday (excluding Public Holidays).[/woodmart_accordion_item][woodmart_accordion_item title="Do you have express delivery?"]We do not have express delivery service at the moment.[/woodmart_accordion_item][woodmart_accordion_item title="How do I track my delivery parcel?"]Your completed e-Invoice will display the name of the Logistics Partner and your Parcel Tracking Number.

Your delivery parcel will have an external Label with the name of the Logistics Partner and your Parcel Tracking Number.

You can use the HOI Online Store or the independent website www.tracking.com.my to track the progress of your delivery parcel using your unique Parcel Tracking Number.[/woodmart_accordion_item][woodmart_accordion_item title="Who will deliver my order?"]Your Customer order will be delivered by our appointed Logistics Partner.[/woodmart_accordion_item][woodmart_accordion_item title="Can I collect my online paid items from your Retail Branch?"]No, this service is not available at the moment for online items.[/woodmart_accordion_item][woodmart_accordion_item title="No-one was at home during the delivery. Can you arrange for re-delivery?"]If the Customer is not available at his stated delivery address, the Logistics Partner will contact the Customer and inform him of the attempted delivery. It is the responsibility of the Customer to contact the Logistics Partner to arrange for the next delivery.

Additional charges may apply for re-delivery attempts.[/woodmart_accordion_item][woodmart_accordion_item title="Can I change my order to send to another delivery address?"]The Logistics Partner will deliver to ONE delivery address per Customer Order. The customer delivery address cannot be changed after the Customer Order is checkout and paid online.[/woodmart_accordion_item][woodmart_accordion_item title="How can I enrol for your Baking Class?"]You can enrol and pay for your selected Baking Class in our HOI Website under the SERVICES section (BAKING CLASSES).[/woodmart_accordion_item][woodmart_accordion_item title="What happens if something is out of stock?"]If a paid item in your online order is out of stock, we will call or message you with suggestions to replace it with a similar item or with an option to cancel the item. If you choose to cancel the item, we will refund the value of the canceled item.[/woodmart_accordion_item][woodmart_accordion_item title="When will I receive my refund?"]Your refund will be credited back into your Account in accordance with your Bank’s or e-Wallet company’s standard practices. Please note that each issuer Bank and e-Wallet company will have different time periods to transfer the credited sum into your Account.[/woodmart_accordion_item][woodmart_accordion_item title="How do I report a problem with my delivered items?"]Please read our Return &amp; Exchange Policy under the CONTACT US section (POLICIES) of our HOI Website.[/woodmart_accordion_item][woodmart_accordion_item title="I changed my mind about my online purchase. Can I get a refund?"]No. You are advised to check your items before you check out and pay online. All goods sold online are not refundable due to your stated reason.[/woodmart_accordion_item][woodmart_accordion_item title="I have bought HOI Premixes from your Retail Branch. Where can I get the Recipes for the Premixes?"]
<ol>
 	<li>All of our Recipes &amp; Baking videos are available online in our HOI Website under the SERVICES section (RECIPES).</li>
 	<li>You can also collect the Recipes from our CRM counter in our Retail Branches.</li>
 	<li>You can also send us an email with your Premix Name and we will email the relevant Recipe to you.</li>
</ol>
[/woodmart_accordion_item][woodmart_accordion_item title="Do you provide any Baking classes?"]Yes, we publish our Baking classes Schedule in our HOI Website under the SERVICES section (BAKING CLASSES). All details for each Baking Class and the Instructor-Chefs are also included for your information.[/woodmart_accordion_item][woodmart_accordion_item title="How can I enrol for your Baking Class?"]You can enrol and pay for your selected Baking Class in our HOI Website under the SERVICES section (BAKING CLASSES).[/woodmart_accordion_item][woodmart_accordion_item title="How can I enrol for your Baking Class?"]You can enrol and pay for your selected Baking Class in our HOI Website under the SERVICES section (BAKING CLASSES).[/woodmart_accordion_item][/woodmart_accordion][/vc_tta_section][vc_tta_section title="Tab 2" tab_id="1705032368819-b69035f3-b701"][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]