[vc_row css=".vc_custom_1705273966922{padding-right: 5% !important;padding-left: 5% !important;}" woodmart_css_id="65a46a6845313" responsive_spacing="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWE0NmE2ODQ1MzEzIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=" mobile_bg_img_hidden="no" tablet_bg_img_hidden="no" woodmart_parallax="0" woodmart_gradient_switch="no" woodmart_box_shadow="no" wd_z_index="no" woodmart_disable_overflow="0" row_reverse_mobile="0" row_reverse_tablet="0"][vc_column][woodmart_text_block woodmart_css_id="65a46985dc32d" woodmart_inline="no" responsive_spacing="eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWE0Njk4NWRjMzJkIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19" parallax_scroll="no" wd_hide_on_desktop="no" wd_hide_on_tablet="no" wd_hide_on_mobile="no"]1. House of Ingredients offers Return &amp; Exchange of item if the Customer reports the issues within 3 business days of receiving the item to the Head of eCommerce Department.

2. All goods sold are not refundable.

3. The following discrepancies will be handled as follows:
<ol style="list-style-type: lower-alpha;">
 	<li>Wrong item or short item delivered.
House of Ingredients reserves the rights to supply the correct item or short item.</li>
 	<li>Additional item delivered
House of Ingredients reserves the rights to collect the additional item from the Customer.</li>
 	<li>Item damaged or defective
House of Ingredients reserves the rights to exchange the item for the Customer.</li>
</ol>
4. The Customer shall provide the relevant photographs as evidence of the wrong item, short item, damaged item or defective item.

5. For the Return &amp; Exchange of item, the Customer is required to do the following :
<ol style="list-style-type: lower-alpha;">
 	<li>Visit the Retail Sales Branch where the customer bought the item</li>
 	<li>or Visit the eCommerce Center if the customer bought online;</li>
 	<li>Provide Original Sales Receipt or paid Sales Invoice;</li>
 	<li>Ensure the item is in the original packaging or box;</li>
 	<li>Ensure the return of all item tags, labels, accessories, complimentary gifts</li>
 	<li>Returned item must not have the visible signs of wear and usage;</li>
</ol>
6. Our Return &amp; Exchange Policy does not apply to the following categories :
<ol style="list-style-type: lower-alpha;">
 	<li>Chilled and frozen items</li>
 	<li>Food ingredients</li>
 	<li>Kitchen appliances</li>
 	<li>Sales item, promotion item, clearance item and discounted item</li>
 	<li>Containers</li>
</ol>
7. House of Ingredients reserves the right to reject the Return and Exchange of items which do not meet our criteria.[/woodmart_text_block][/vc_column][/vc_row][vc_row][vc_column][html_block id="217"][/vc_column][/vc_row]